Privacy Policy

1. Who we are

Casino Loss Claim operates an online information and introducer service that allows users to submit enquiries which may be passed to independent, authorised lawyers to assess potential legal claims.

We are not a law firm and do not provide legal advice.

Data controller

2. What data we collect

When you complete an enquiry form, we may collect the following data:

Personal data

• Full name
• Date of birth
• Email address
• Phone number
• Postcode or address

Enquiry details

• Information about gambling activity
• Approximate financial losses
• Whether concerns were raised with a gambling operator
• Name(s) of the gambling operator(s) involved
• Other information you provide in connection with your enquiry

Technical information

• IP address
• Browser type
• Device information
• Website-usage data collected via cookies and analytics technologies

We only collect data necessary to process your enquiry and refer it to independent legal professionals.

3. How we use your data

We use your data to:

• process and manage your enquiry
• securely refer your enquiry to independent, authorised lawyers
• allow lawyers to assess whether they can help you
• communicate with you regarding your enquiry
• keep records and meet legal obligations
• improve our Website, our services and the user experience
• monitor Website performance and advertising effectiveness

We do not assess legal claims and do not decide eligibility for compensation.

4. Legal basis for processing

We process your personal data on the basis of:

• your consent
• our legitimate interests in operating and improving our enquiry-referral services
• compliance with legal and regulatory obligations

By submitting your enquiry and ticking the consent box, you agree to:

• the collection of your data; and
• the sharing of your data with independent, authorised lawyers for the purpose of assessing your enquiry.

Where the information provided reveals sensitive personal data, including information about health, addiction or vulnerability, you expressly consent to us processing that information for the purposes described in this policy.

You can withdraw your consent at any time by contacting us using the details below.

5. Who we share your data with

We may share your data with:

• Independent, authorised lawyers
• Professional advisers and service providers who support our business
• IT, CRM, analytics, advertising and hosting providers acting on our behalf

We do not sell your personal data to unrelated third parties.

Lawyers who receive your data act as independent data controllers and provide their own privacy notices where required.

6. Cookies and tracking technologies

Our Website may use third-party cookies, analytics tools and tracking technologies, including advertising and analytics providers.

These technologies help us to:

• understand Website usage;
• improve the user experience;
• measure advertising effectiveness; and
• display relevant advertising.

You can manage cookies through your browser settings.

7. International data transfers

Some of our service providers may process personal data outside the United Kingdom.

Where this happens, we take appropriate measures to ensure personal data is protected in accordance with applicable data protection laws.

8. Data security

We use appropriate technical and organisational security measures to protect your data, including:

• encrypted data transmission;
• secure hosting environments;
• restricted employee access;
• access controls and monitoring.

However, no online transmission or storage system can be guaranteed to be completely secure.

9. How long we keep your data

We retain personal data only for as long as is reasonably necessary for:

• the purposes set out in this policy;
• legal, regulatory or compliance obligations; or
• resolving disputes and enforcing agreements.

Once data is no longer needed, it is securely deleted or anonymised.

10. Your rights

Under UK data protection law you may have the right to:

• request access to your personal data;
• request correction of inaccurate data;
• request erasure of your data;
• withdraw your consent;
• object to or restrict certain processing;
• request the transfer of your data where applicable.

To exercise your rights, please contact us using the details below.

11. Marketing communications

Submitting an enquiry does not automatically subscribe you to marketing communications unrelated to your enquiry.

We will only contact you in connection with your enquiry unless you separately agree to receive marketing communications.

12. Age restriction

This Website is intended for individuals who are at least 18 years old.

13. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

14. Complaints

If you are unhappy with how we handle your data, you can contact the UK Information Commissioner’s Office (ICO):

15. Disclaimer

Casino Loss Claim is not a law firm and does not provide legal advice.

Submitting an enquiry does not guarantee any claim, legal action or financial compensation.

All enquiries are assessed individually by independent legal professionals.

16. Changes to this policy

We reserve the right to update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.